Lifecycle states
- queued
- provisioning
- configuring
- active
- pending_manual
- failed
Triage flow for failed state
- Capture server ID, region, timestamp.
- Confirm category/plan metadata.
- Retry provisioning once after validating prerequisites.
- If second attempt fails, open support ticket with exact error context.
Safe retry policy
- Avoid repeated retries without new evidence.
- Document previous attempt IDs/time.
Escalation payload
- server id
- plan slug
- region
- latest status transition time
- steps already attempted